Contact

Echo is operated by Echo Media Systems, a product of One Infinity Labs, Inc. (brand: 1Labs AI). The fastest way to reach the right team is one of the dedicated inboxes below.

For help with your account, billing, processing issues, or anything product-related, email support@1labs.ai. Include the email address on your Echo account so we can find you quickly. We aim to respond within one business day.

To report a vulnerability or a suspected security incident, email security@1labs.ai. See our Security Overview for our disclosure guidelines. Please do not file security reports through general support channels.

For questions about our Terms, Privacy Policy, or Data Processing Addendum, for data protection requests, or to submit copyright or other intellectual property complaints, email legal@1labs.ai.

Subscriptions are billed by Polar as our merchant of record. Invoices, payment methods, plan changes, and cancellation are all self-serve in the customer portal, reachable from your account billing settings. For anything the portal cannot handle, email support@1labs.ai.

• Privacy Policy: what data we collect and how we use it.
• Terms of Service: the agreement governing your use of Echo.
• Cookie Policy: the cookies we set and your choices.
• Acceptable Use Policy: content and conduct rules.
• Refund & Cancellation Policy: trials, cancellation, and refunds.
• Data Processing Addendum: GDPR processor terms and subprocessors.
• Security Overview: how we protect your data.

This document is a working draft prepared for launch and is pending review by legal counsel.